Return policy

Vitanga return policy

At Vitanga, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. This return policy applies to all orders placed through our website.

Return eligibility

You may initiate a return within 30 days of receipt of your order. To be eligible for a return, items must meet the following criteria:

1. The item must be unused and in its original condition.
2. It must be in its original packaging.

Items that cannot be returned:

Gift cards

How to return an item

To begin the returns process, please contact our customer support team at Info@vitanga.shop . Please include your order number and the reason for returning the item. We will respond with a return authorization number, provide a prepaid return label and guide you through the next steps.

Specific return conditions

1. Change of mind : If you wish to return an item due to a change of mind, please ensure that it is unused, undamaged and in its original packaging within 30 days.
2. Defective items: If you receive a defective product, please contact us immediately. Vitanga will handle the return and offer you a replacement or a full refund.
3. Damaged products: If your item arrives damaged, please email us photos within 48 hours of receipt. We will investigate the problem and cover the return shipping costs if a return is necessary.
4. Wrong item received: If you receive an item that is not what you ordered, please contact us for return instructions and we will send you the correct item.
5. Order not received: If your order does not arrive, please contact us. We will help you resolve the problem with the delivery service.
6. Order cancellation: You can cancel your order before shipment.

Exchanges

Exchanges are only available for defective or damaged items. If you require an exchange, please contact us at Info@vitanga.shop .

Return address: 230 N Gould St, Sheridan, WY 82801, United States

Delivery charges

• For defective items: if your item is defective, incorrect or damaged, we will cover the return shipping costs.
• For a change of mind: If the return is due to a change of mind or if you ordered the wrong item, you will be responsible for the return shipping costs.

Please note that the processing time for exchanged items may vary depending on your location.

Assistance

If you need assistance or have any questions about our return policy, please do not hesitate to contact us at Info@vitanga.shop . We are here to assist you and ensure your complete satisfaction.

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